Pick-up and Drop-off
1.
How do i pick up the modem upon arrival?
2.
What if I booked a small hotel which do not have a concierge?
3.
What if I stay at my friend's home or company's accommodation?
4.
How do I return the device to WiFiCandy?
5.
What if I lost the WiFiCandy accidentally or damaged during the rental period?
Reservation and Payment
1.
How do I make a reservation for a WiFiCandy device?
2.
Can I re-schedule my reservation period?
3.
Can I cancel the reservation at any time?
4.
How do I pay for the rental fee and deposit?
5.
How can I get my deposits back?
Operation and usage
1.
How do I connect to Internet with WiFiCandy?
2.
Do I need to pay roaming charge to my home carrier?
3.
How fast is the network and can I do video conference?
4.
How long is the battery life and how do I charge the device?
5.
If I have a sim-locked phone, can I use WiFiCandy?
6.
Can I go to sensitive web page blocked by mainland China like facebook.com?
If you still have any questions that could not find the answer above, feel free to drop us an email to info@wificandy.com or go to Contact Us for other means of communication.